The warm welcome that we receive when entering a spa assures us of a great service. Ever wondered how much does the lady with a beautiful smile, soft voice, pleasing personality and courteous behavior earns?
If you are planning to be a spa receptionist, the biggest factor that will impact your salary structure is your job location. If you work as a spa receptionist in NY or Las Vegas, areas that see tourists throughout the year, you will enjoy a pay scale better than what you can earn in locations where tourist influx is low. The simple reason for such a trend is that world-class cities and tourist spots abound in luxury spas and native as well as international tourists flocking to such places, visit these spas for relaxation and refreshments. With the fast emerging spa market in USA, and all across the world post economic slow down, spa and wellness industry professionals are optimistic of billions of dollars returning to the business. This news must come as a delight for those who are concerned about salary figures in this field.
Before You Join Spa Industry…
Spas and skincare centers are just a minuscule part of the hospitality industry. You must ask yourself some questions before joining as a spa receptionist in a hotel or spa clinic. You must decide if you are willing to work part-time or full-time. It has been a trend amongst students related to hospitality courses to work part-time in spas and luxury hotels, to gain work experience. If you belong to that category, it is a great idea to forward you resume to some spa centers as per your area of interest. Spa receptionists jobs may at a glance, appear mundane but it is not such. Spa receptionists have a busy schedule during peak hours and work in coordination with spa managers. Almost every task related to appointments and rescheduling of clients dates or timings is done by them. Besides that, spa receptionist salary is good for those working in luxury suits and high class resorts. Overall, the opportunities are better than the past two years, when economic slump caused huge loss to the spa business owners. Nevertheless, salaries are not even that high which can make you dependent on this income only, especially if you are young. Think on all fronts, your aptitude, interest, willingness to serve people and your educational background before going for an interview pertaining to this profession. You may like to supplement your income with some other earning options. If you can do that, it can be brilliant for you. The bright side of this profession is that it grooms you in handling foreign, national and regional clients. You learn some valuable lessons in customer management that are bound to remain with you throughout your career. If you are just working as a spa receptionist, in part-time shifts, to make money, enjoy it as a great experience.
So What is the Pay-scale…
In the initial years, you can easily make US$20,000 per year, working full-time, in spa centers located in urban and metro centers in the USA. Now, since many individuals join as a spa receptionist on part-time basis, salaries are mostly paid on hourly basis. Luxury hotels generally recruit for full-time positions and they even provide sufficient training to the selected candidates. With increase in work experience, one can earn anywhere between US$25,000 to US$40,000 per year. Although, it is customary to tip masseuse or the service provider at the spa, it is uncommon to see customers tipping the spa receptionist. But if someone is happy with your courteous behavior, you may end up getting some extra money. If not your customer, then it is possible that your employer may give you some extra compensation for your excellent performance. The way you handle clients and explain to them, the facilities provided at the spa helps in retaining customers. Many spas provide some other benefits to spa receptionists like traveling allowance. If you are able to keep customer engaged by your attitude and presentation skills, you are bound to get rewards from your employer. If revenues of the spa shoot up, you are surely going to get benefit from it.
What I’m Supposed to do as a Spa Receptionist…
In the course of your duties of as a spa receptionist, you will be expected to do basic front desk jobs. You will greet guests, welcome them with a friendly smile, offer them seats and solve their queries. Your interpersonal and communication skills must be polished as your positive demeanor will attract, impress and even relax clients who come for relaxation to the spa. Since as a spa receptionist, you will be the first person to welcome the guest, you will be the face representing the entire spa center. You will have to be in a courteous behavior, even if you have to encounter some nagging customers. You will be expected to have a knowledge of history of the spa, types of methods you use to provide relaxation to the client and the science behind everything you do. If you answer the client’s questions, he will get a hint that you are trained in the task. If the client is impressed by your spa’s services, he may visit it the next time. You must also reflect organization skills by keeping the counter well managed and properly set. Your dressing sense, hairstyle and physical appearance must be cast a good impression on those who visit the spa. Being presentable is very essential, so ensure you know what dress suits your body type.
To become a spa receptionist, you just need a high school diploma with some certifications in relevant field of spa therapy. Awareness about procedures and services is a must as you can answer queries related to them. Spa receptionist salary may not be very high, but one can get experience and in addition, fortify himself or herself with professional courses and move to administrative positions on the spa staff.